Connect Crisp

Crisp hosts your website chat widget and operator inbox. The Pushcard Crisp plugin lets agents send—or automatically offer—wallet passes directly from conversations so visitors can add your brand to Apple Wallet or Google Wallet and receive lock-screen notifications from you afterward.

Getting set up takes only a few minutes.

1. Install the Pushcard plugin in Crisp

In your Crisp dashboard, open the plugin or marketplace section for your website, find Pushcard, and click Install (wording may appear as install or enable, depending on Crisp).

Crisp launches the Pushcard linking flow—usually in a popup or new tab—as part of authorization.

2. Sign in to Pushcard (if prompted)

If you are not already signed in to Pushcard, create an account or sign in at app.pushcard.com when the flow asks you to.

You need at least one pass configured in Pushcard before the plugin settings are useful—if you have not built a pass yet, do that first in the Pushcard dashboard (see Getting started), then return to Crisp.

3. Configure the plugin in Crisp

After installation, open the Pushcard plugin settings for your Crisp website (typically from the plugin’s Settings entry in Crisp—the same embedded page Crisp loads for Pushcard configuration).

There you choose which passes Pushcard sends from chat:

1. Support pass — The pass tied to everyday support chats. Operators can trigger sending it via the Pushcard support action in the Crisp conversation tools.
2. Offer pass — Optional separate pass operators can send when using the Pushcard offer action—for example promotions or a different enrollment card.

Pick the passes that match how you want to use Crisp interactions, then save your changes inside that page.

4. Optionally send the support pass on new chats

Still in the Pushcard plugin settings, you can turn on automatic delivery: send the support pass when a new conversation starts.

When enabled, Pushcard sends the chosen support pass as soon as a visitor opens a new chat, along with a short message you configure (including optional translations for different visitor locales). Operators do not need to click anything for that first automated send—manual Pushcard actions in Crisp remain available for later in the conversation.

Summary

If something fails during install—for example Crisp opens the settings iframe before your workspace has finished linking—you can usually fix it by reopening the Pushcard plugin from Crisp or reinstalling the plugin, then stepping through Pushcard authentication again.